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Chatbots can be utilised to enhance customer experience. PIUS UTOMI EKPEI/AFP via Getty Images
More Nigerian banks are using chatbots to serve customers, but with mixed results

  27 Jul 2021

Source: Supplied
Banking and payment channels in Africa are showing positive growth

2 Jul 2021

West African leaders and officials stand for a photo at the Ecowas extraordinary summit on terrorism in Ouagadougou, Burkina Faso. Reuters/Anne Mimault
West African regional bloc adopts new plan to launch single currency in 2027

21 Jun 2021

Image source: Getty/Gallo
Nigeria is making progress with financial inclusion: here's how

  20 May 2021

Herbert Wegwe, CEO, Access Bank
Sarb gives Grobank, Access Bank deal the nod

29 Mar 2021

Bank buildings rise above the business district of Lagos. Banks must effectively communicate the impact of their engagement with women. Tim Graham/Getty Images
How Nigerian banks empower women through corporate social responsibility

  17 Mar 2021

Tijsbert Creemers, managing director and partner, Boston Consulting Group
Mobile payments will unlock new business for banks in Africa

8 Sep 2020

#WorldEntrepreneursDay: Pezesha, Kenya's digital financial enabler platform and marketplace
#WorldEntrepreneursDay: Pezesha, Kenya's digital financial enabler platform and marketplace

  21 Aug 2020

Akinwumi Adesina leads a bank that has the USA as its second largest shareholder. CGIAR/Wikimedia Commons, CC BY-NC-SA
Independence is at the heart of the African Development Bank's ability to be effective

  13 Jul 2020

Safeguarding our communities through the Covid-19 pandemic
Safeguarding our communities through the Covid-19 pandemic

  6 Jul 2020

A warning sign advising users to be aware of their surroundings while playing a video game. Stefan Heunis/AFP via Getty Images
Electronic banking fraud in Nigeria: how it's done, and what can be done to stop it

  24 Jun 2020

Cloud technology can significantly reduce banking costs in Africa
Cloud technology can significantly reduce banking costs in Africa

21 Apr 2020

#BlockchainAfrica: So you think you need a blockchain?
#BlockchainAfrica: So you think you need a blockchain?

  5 Mar 2020

#BlockchainAfrica: The impact of blockchain on the global economy
#BlockchainAfrica: The impact of blockchain on the global economy

  4 Mar 2020

CFA franc countries will no longer have to keep 50% of their foreign exchange reserves at the French Treasury. Shutterstock
Is the time right for a single currency in West Africa?

  27 Feb 2020

No coordination on macroeconomic policies in Nigeria Red Confidential/shutterstock
What Nigeria needs to do to avoid World Bank's worst case scenario

  20 Jan 2020

#BestofBiz 2019: Finance & Insurance
#BestofBiz 2019: Finance & Insurance

17 Dec 2019

Kyle Mandy
Technology makes it easier for taxpayers

29 Nov 2019

#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa
#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa

  15 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

  15 Nov 2019

Show more

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Chatbots can be utilised to enhance customer experience. PIUS UTOMI EKPEI/AFP via Getty Images
More Nigerian banks are using chatbots to serve customers, but with mixed results

 27 Jul 2021

Source: Supplied
Banking and payment channels in Africa are showing positive growth

2 Jul 2021

West African leaders and officials stand for a photo at the Ecowas extraordinary summit on terrorism in Ouagadougou, Burkina Faso. Reuters/Anne Mimault
West African regional bloc adopts new plan to launch single currency in 2027

21 Jun 2021

Image source: Getty/Gallo
Nigeria is making progress with financial inclusion: here's how

 20 May 2021

Herbert Wegwe, CEO, Access Bank
Sarb gives Grobank, Access Bank deal the nod

29 Mar 2021

Bank buildings rise above the business district of Lagos. Banks must effectively communicate the impact of their engagement with women. Tim Graham/Getty Images
How Nigerian banks empower women through corporate social responsibility

 17 Mar 2021

Tijsbert Creemers, managing director and partner, Boston Consulting Group
Mobile payments will unlock new business for banks in Africa

8 Sep 2020

#WorldEntrepreneursDay: Pezesha, Kenya's digital financial enabler platform and marketplace
#WorldEntrepreneursDay: Pezesha, Kenya's digital financial enabler platform and marketplace

 21 Aug 2020

Akinwumi Adesina leads a bank that has the USA as its second largest shareholder. CGIAR/Wikimedia Commons, CC BY-NC-SA
Independence is at the heart of the African Development Bank's ability to be effective

 13 Jul 2020

Safeguarding our communities through the Covid-19 pandemic
Safeguarding our communities through the Covid-19 pandemic

 6 Jul 2020

A warning sign advising users to be aware of their surroundings while playing a video game. Stefan Heunis/AFP via Getty Images
Electronic banking fraud in Nigeria: how it's done, and what can be done to stop it

 24 Jun 2020

Cloud technology can significantly reduce banking costs in Africa
Cloud technology can significantly reduce banking costs in Africa

21 Apr 2020

#BlockchainAfrica: So you think you need a blockchain?
#BlockchainAfrica: So you think you need a blockchain?

 5 Mar 2020

#BlockchainAfrica: The impact of blockchain on the global economy
#BlockchainAfrica: The impact of blockchain on the global economy

 4 Mar 2020

CFA franc countries will no longer have to keep 50% of their foreign exchange reserves at the French Treasury. Shutterstock
Is the time right for a single currency in West Africa?

 27 Feb 2020

No coordination on macroeconomic policies in Nigeria Red Confidential/shutterstock
What Nigeria needs to do to avoid World Bank's worst case scenario

 20 Jan 2020

#BestofBiz 2019: Finance & Insurance
#BestofBiz 2019: Finance & Insurance

17 Dec 2019

Kyle Mandy
Technology makes it easier for taxpayers

29 Nov 2019

#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa
#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa

 15 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

 15 Nov 2019

Pieter de Villiers, co-founder and CEO, Clickatell
#AfricaCom: Chat commerce leapfrogs in Africa

13 Nov 2019

Know your business inside out with a Biz Office
Know your business inside out with a Biz Office

 2 Oct 2019

Image credit: Hello Paisa.
Hello Paisa consumers can now transact on WhatsApp

25 Sep 2019

3 steps towards 'glass boxing' your company with a Biz Press Office
3 steps towards 'glass boxing' your company with a Biz Press Office

 23 Jul 2019

Why abandoning the CFA Franc would be a risky operation
Why abandoning the CFA Franc would be a risky operation

 22 Jul 2019

The Central Bank of Kenya has financial inclusion in its stewardship of the financial system. Shutterstock
Why central banks need to take human rights more seriously

 15 Jul 2019

The fruit of your coins
Facebook's Libra has staggering potential - state control of money could end

 27 Jun 2019

Daniel Acton, regional tech lead, Google Cloud.
How Nomanini built its remote POS voucher platform

13 Jun 2019

Akinwale Goodluck
Policy and the potential of mobile money for financial inclusion

 29 Mar 2019

Interoperability and financial inclusion in Africa
Interoperability and financial inclusion in Africa

 20 Mar 2019

(c) andreahast -
Brand Finance releases report for the world's most valuable brands in 2019

22 Jan 2019

Mobile payments boost Nigerian economy
Mobile payments boost Nigerian economy

17 Jan 2019

Bizcommunity Recruitment in Africa Focus
Bizcommunity Recruitment in Africa Focus

 23 Oct 2018

Omar Abdisalan/Amisom/Flickr
Mobile money transfers have taken off in Somalia. But there are risks

 15 Oct 2018

Is Africa the Silicon Valley of banking?
Is Africa the Silicon Valley of banking?

27 Sep 2018

John Kamaro, director for Global Gaming Africa
Blockchain as a solution to Africa's challenges

 21 Sep 2018

Nigerian WhatsApp chatbot launched for UBA bank
Nigerian WhatsApp chatbot launched for UBA bank

7 Sep 2018

Absa embraces Africa with new brand
Absa embraces Africa with new brand

11 Jul 2018

Visa partners Ivorian government to bring e-payment solutions
Visa partners Ivorian government to bring e-payment solutions

5 Jul 2018

Feature image: Via . © via Flickr ()
Akon's building a Senegalese 'smart city' with his cryptocurrency 'Akoin'

 28 Jun 2018

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