I sent some feedback via Kulula.com's website on the appalling new "fun" thing where I was encouraged to introduce myself to the person on my left and right so that I would have someone to talk to on the flight.
I don't fly to meet people or talk to people or enhance my social life. I fly to get to where I am going. In fact my perfect flight would be one where the only thing I say though the whole experience is "coffee with milk".
Its a terrible thing to force people to talk to each other.
Which is what I said in my feedback.
Here is my mail:
Hi,
I was on the Cape Town to Laseria/ Lanseria to Cape Town flights yesterday and today and I absolutely hated the 'turn to the person on your left and right thing...'
I hate it so much that I am considering flying other airlines to avoid it. I don't like to talk to people on planes. I don't like people on planes to be given permission by Kulula to speak to me. its just embarrassing and opened me up to a conversation with people that I am not interested in talking to.
Now take a look at Kulula's fantastic response:
Hi kulula.com fan
Apologies for the late response,
The flight that you are referring to actually departs at 12:10 and not 12:30. When checking in for a domestic flight you'll need to be at the check-in counter at least 1hour before departure! If you arrive in time to check in for the 12:10 flight they will consider changing your ticket depending if there are seats available on flight.
Have a fantabulous day filled with loads of fun!
Bye for now
hmmm.... Customer service training anyone?
