In sales we learn....
Listen carefully to what the other person is saying.
Facilitate / assist / help / lead / guide this person by offering your knowledge, assistance, solution and in some cases simply your empathy.
Build relationships by being reliable, trustworthy, hardworking and ethical.
Always work toward a win-win solution.
Celebrate every success.
If all our receptionists could attack their jobs with this attitude, business SA would ROCK!
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