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Results for Ryan+Falkenberg

News

Talking to chatbots sucks, but it doesn’t have to

Retail

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

How can banks turn stressful Black Fridays into a customer service win?

Retail

How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

3 things virtual agents can tell you about your business

Retail

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Is your business taking the wrong approach to urgent customer conversations?

Retail

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Will ChatGPT kill the customer service agent?

ICT

Will ChatGPT kill the customer service agent?

Ryan Falkenberg 6 Feb 2023

Chatbots are evolving - here's what you need to know

ICT

Chatbots are evolving - here's what you need to know

Ryan Falkenberg 5 Apr 2022

#BestofBiz 2021: Retail

Retail

#BestofBiz 2021: Retail

13 Dec 2021

Adding expertise to self-service automation

ICT

Adding expertise to self-service automation

Issued by Blue Prism 5 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

Retail

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

Your customers don't want to talk to a human, help them help themselves

Retail

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

#BestofBiz 2020: ICT

ICT

#BestofBiz 2020: ICT

14 Dec 2020

Digital workers, AI will not lead to job replacement in SA's call centre market

ICT

Digital workers, AI will not lead to job replacement in SA's call centre market

Ryan Falkenberg 23 Nov 2020

How digital experts are filling the customer service gap

ICT

How digital experts are filling the customer service gap

Ryan Falkenberg 30 Oct 2020

How to make chatbots work for you

ICT

How to make chatbots work for you

Ryan Falkenberg 20 Oct 2020

What we learned building a digital sales expert for a major bank

ICT

What we learned building a digital sales expert for a major bank

Ryan Falkenberg 15 Sep 2020

How Covid-19 is driving digital transformation

ICT

How Covid-19 is driving digital transformation

23 Jun 2020

5 reasons your business needs IPA

ICT

5 reasons your business needs IPA

Ryan Falkenberg 25 Feb 2020

The rise of the digital co-worker

ICT

The rise of the digital co-worker

Ryan Falkenberg 16 Oct 2019

5 digital workers coming to a desk near you...

HR & Management

5 digital workers coming to a desk near you...

Ryan Falkenberg 8 Oct 2019

What CX can learn from the taxi industry

ICT

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

It's time to embrace Customer Support Chatbot 2.0

ICT

It's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

How AI can, and can't, improve your customer experience

ICT

How AI can, and can't, improve your customer experience

Ryan Falkenberg 7 May 2019

Artificial intelligence expo comes to South Africa

ICT

Artificial intelligence expo comes to South Africa

30 Jan 2018