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Sales / Frontline Consultant / Rep - 3 February 2014 to present
Key Responsibilities include, but are not limited to:
• Sales targets
o Achieve new connection, upgrades, and accessory targets as per current commission schedule;
o Achieve turnaround time of 24 hours upgrade request
o Ensure that Value Added Services are offered to clients, and sold to customers daily;
o Make sure that all pending new line deals are followed up on within 24 hours
o Make sure that all customers that renew or take out a new line, are offered accessories
• Customer Service
o Respond to all customers queries within 8 working hours;
o Keep customer informed of query progress on the same day and ensure that the number of escalations sent to senior management, hello peter and Managing Director's helpdesk, is reduced by ensuring first time query resolution;
o Should a query not be resolved, escalated to direct manager on the same day, to provide solution;
o Escalate all queries to relevant department and provide feedback to customers within 24 hours after approval;
o Ensure all customers queries are logged correctly and all events are captured on Cactus.Net;
o Process and ensure that all services required by clients are loaded within 24 hours of request - Migrations, call limits, twin calls, sim swaps terminations etc;
o Return all customer calls by close of business the same day. Own CSI score must be above 8.5.
• Administration
o All information and reports required by management handed in as per the specified policies. (Overtime, Sales and commission, queries);
o Ensure that all Point of Sale transactions are captured accurately and correct amount of money is received;
o Maintain personal sales log book;
o Answer all incoming calls within 3 rings in a professional manner using the Nashua Mobile greeting;
o Make sure that the correct paperwork is to all relevant deals;
o Reduce volume of returned deals by ensuring that correct information is filled in, on all documents;
o Ensure own usage of the signature pad is above 80%

Career History cont.
Previous Positions
Salesman for WR Air-conditioning in Kemptonpark, - 6 December 2013 to 31 January 2014
o Follow up on leads diligently in a professional manner
o Advise clients of cost and efficacy implications
o Oversee and ensure efficient running of new projects
o Report envisaged and occurring site problems to Management
o Checking stock availability, ordering of stock and placing stock orders
o Keeping customers informed of commencement of work as well as completion dates
o Logging customer complaints, making Management aware of complaints and following up on corrective action regarding complaints
o Ensure completed projects are handed over punctually for generating of invoices