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Show profile Hide profileI’m a Lead General Manager and Customer Experience (CX) Specialist with over 8 years of combined experience including leading high-performing teams, driving operational excellence, and creating exceptional customer experiences across hospitality, retail, and brand, I combine strong leadership, commercial awareness, and operational expertise to build engaged teams, improve performance, and deliver outstanding guest experiences.
I Connect People, Build Relationships & Create Experiences People Remember.
Beyond hospitality leadership, I have built a strong presence within the combat sports and fitness industry through media, content creation, live event coverage, interviews, sponsorship support, and community engagement. I conduct pre- and post-fight interviews for professional boxing events in the Western Cape while supporting sports brands with social media, audience growth, and event coordination.
My expertise includes:
• Customer Experience (CX) Strategy & Guest Satisfaction
• Leadership, Coaching & Team Development
• Operations & General Management
• Community & Brand Engagement
• Social Media & Content Creation
• Live Events & Media Coverage
• Partnerships & Sponsorship Support
• Relationship Building & Stakeholder Management
I thrive in fast-paced, people-focused environments where I can lead teams, build meaningful relationships, strengthen brands, and create memorable customer experiences. Passionate about hospitality, fitness, combat sports, and storytelling, I bring resilience, adaptability, and authenticity to every opportunity. As a cancer survivor, I have developed a deep appreciation for leadership, perseverance, and the power of human connection.
Currently open to leadership opportunities in Customer Experience (CX), Operations, General Management, Community & Brand Engagement, Partnerships, Events, Media, and the Sports, Wellness, and Hospitality industries.
I’m a Lead General Manager and Customer Experience (CX) Specialist with over 8 years of combined experience including leading high-performing teams, driving operational excellence, and creating exceptional customer experiences across hospitality, retail, and brand, I combine strong leadership, commercial awareness, and operational expertise to build engaged teams, improve performance, and deliver outstanding guest experiences.
I Connect People, Build Relationships & Create Experiences People Remember.
Beyond hospitality leadership, I have built a strong presence within the combat sports and fitness industry through media, content creation, live event coverage, interviews, sponsorship support, and community engagement. I conduct pre- and post-fight interviews for professional boxing events in the Western Cape while supporting sports brands with social media, audience growth, and event coordination.
My expertise includes:
• Customer Experience (CX) Strategy & Guest Satisfaction
• Leadership, Coaching & Team Development
• Operations & General Management
• Community & Brand Engagement
• Social Media & Content Creation
• Live Events & Media Coverage
• Partnerships & Sponsorship Support
• Relationship Building & Stakeholder Management
I thrive in fast-paced, people-focused environments where I can lead teams, build meaningful relationships, strengthen brands, and create memorable customer experiences. Passionate about hospitality, fitness, combat sports, and storytelling, I bring resilience, adaptability, and authenticity to every opportunity. As a cancer survivor, I have developed a deep appreciation for leadership, perseverance, and the power of human connection.
Currently open to leadership opportunities in Customer Experience (CX), Operations, General Management, Community & Brand Engagement, Partnerships, Events, Media, and the Sports, Wellness, and Hospitality industries.
