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Show profile Hide profileManaging Marketing and Sales figures of 8-12 Nashua Mobile Franchises.
Reporting and Administration of targets/promotions/meetings with Owners.
Training, Development and HR Support.
Operational Support and clearing Customer complaints.
Effective Communication skills
Effective Organization skills.
Customer Focus, Self Development, Quality Orientation.
Assisting the Franchise Owners with recruitment of new sales consultants for the Franchise Stores.
Relationship building with the Franchise staff, Owners as well as the Franchise Indivdual and Corporate Customers (FNB, Smollan, Nedbank)
Retail Ops Manager: Current
Responsible for the overall direction of Retail Operations, coordination, implementation, execution, control of Retail Partners ensuring consistency with company strategy, commitments and goals.
Manage daily Operations of team to maximize customer satisfaction whilst encouraging customer retention.
Supplier Agreements are in place and managed.
SLA's with business achieved.
Maintain, amend and or create Business processes to meet changing demands and customer experience.
Make recommendations to improve productivity, quality, supply, workflow, or layout.
Monitor performance and review agreed Service Levels.
Identify training requirements and action needs to improve customer satisfaction.
Prepare plans for all assignments (including tasks, resources, and time frames).
Reporting on the Business SLA/Blueprint.
Digital Content approval, uploading, managing within the entire Retail Channel.
Strategic Partner Support: Stock Ordering, Stock Distribution, Cactus Support, Site Visits.
Store/KIOSK Opening: Activity List, Stock ordering, IT Equipment to be set up (software), Digital Content Management, Installation & Management of Demo Devices, Itinerary List, Sign off, Cactus Access, Stock & Cash Account creation & approval, security.
Mystery Shopping.
Managing Marketing and Sales figures of 8-12 Nashua Mobile Franchises.
Reporting and Administration of targets/promotions/meetings with Owners.
Training, Development and HR Support.
Operational Support and clearing Customer complaints.
Effective Communication skills
Effective Organization skills.
Customer Focus, Self Development, Quality Orientation.
Assisting the Franchise Owners with recruitment of new sales consultants for the Franchise Stores.
Relationship building with the Franchise staff, Owners as well as the Franchise Indivdual and Corporate Customers (FNB, Smollan, Nedbank)
Retail Ops Manager: Current
Responsible for the overall direction of Retail Operations, coordination, implementation, execution, control of Retail Partners ensuring consistency with company strategy, commitments and goals.
Manage daily Operations of team to maximize customer satisfaction whilst encouraging customer retention.
Supplier Agreements are in place and managed.
SLA's with business achieved.
Maintain, amend and or create Business processes to meet changing demands and customer experience.
Make recommendations to improve productivity, quality, supply, workflow, or layout.
Monitor performance and review agreed Service Levels.
Identify training requirements and action needs to improve customer satisfaction.
Prepare plans for all assignments (including tasks, resources, and time frames).
Reporting on the Business SLA/Blueprint.
Digital Content approval, uploading, managing within the entire Retail Channel.
Strategic Partner Support: Stock Ordering, Stock Distribution, Cactus Support, Site Visits.
Store/KIOSK Opening: Activity List, Stock ordering, IT Equipment to be set up (software), Digital Content Management, Installation & Management of Demo Devices, Itinerary List, Sign off, Cactus Access, Stock & Cash Account creation & approval, security.
Mystery Shopping.
