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Work description: worked at Cell C call Center for 1year as an inbound customer care agent.

Key Performance Actions (KPA):

Administration
Customer service Excellence (NPS)
Statistics
Call force Excellence
financial and Budget management

Experience within the call centre:

I have taken prepaid customer's calls, post paid customers in terms of dealing with accounts,on payments, recharges and the contract packages. Worked with cases to keep the business service level-headed as we all know that in SA customer service is the key to prosper.

Awards

Have been awarded for being part of the top ten 10 agents since June until December. Due to the call centre changes then performance was put on hold for other various reasons.

Reason for disassociation: had a better offer from something I studied for that is Fashion Design at ZARA Fashion Outlet.

April 2013 - Currently: ZARA Fashion Outlet

Work Description: Team leader for the women section, duties involved co-ordination, sales, accessories management (Shoes and Bags), floor management, stockroom management and customer services excellence.

Key Performance Actions:

Meeting sales target
Co-ordination
Customer Service Excellence
Floor management
Stockroom management
Administration
Replenishment
24 and 25s excellence