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My previous jobs entailed maintaining a high level of customer service with Coca-Cola Bottling Operations through effective communication, relationship building and management. I have extensive experience in B2B customer segmentation, formulating and implementing customer service procedures, policies and standards that align their requirements with the business mandate. My experience also include internal and external customer relationship management, complaints handling and problem solving, sales planning and management, logistics planning and coordination, coordination of new products launches, internal auditing and leading manufacturing feasibility studies.

I also have extensive experience working with diverse people from different levels, functions, backgrounds and cultures as I have worked with various countries around the globe. Further to my previous job responsibilities I am trained Lead Auditor and I have considerable experience in completing internal audits and preparing for staff for external audits. I was an internal newsletter writer and editorial team member for two years and I enjoyed writing on internal marketing and customer service matters. I was also the programme manager for internal customer service focus group and I have experience in training staff to deliver high standards of service.