Widespread adoption of AI is shaping next-gen customer service[Linda Saunders] Customer service is in a state of flux. As budgets and staffing levels increase, so have customer expectations, keeping efficiency critical for delivering higher quality of service... | |
Clothing brand Curve Gear opens new store in Tygervalley CentreThe Tygervalley Centre Curve Gear store is the 6th brand store in South Africa. | |
Shoprite, Checkers, Woolworths take action to assist victims of severe weather[Evan-Lee Courie] In the wake of the massive storms that hit the Western Cape and surrounding areas, retail brands Shoprite, Checkers and Woolworths, in partnership with Gift of the Givers, took action to assist communities that were hit hardest... | |
April Fools' Day: From Lucky Star's custard-infused pilchards to Makro's Hot Cross Wors Bun[Evan-Lee Courie] The annual custom of April Fools' Day has come and gone and over the years, brands have made a point to partake in the lighthearted fun with attempts to 'fool' the public into falling for fake product launches... | |
Witchery's V&A Waterfront store reopens with a fresh, innovative look[Ntandokazi Ntozakhe] The Witchery Store reopened its doors at the V&A Waterfront on 28 March... | |
Cake Canteen - born out of ‘collaboration over competition’[Evan-Lee Courie] ‘Collaboration over competition’ was the reason Jandri van Zyl decided it was the perfect time to bring cake-lovers a sit-down and in-store cake shop, Cake Canteen... | |
Woolworths Foods CEO Zyda Rylands officially retires, Sam Ngumeni takes the lead[Evan-Lee Courie] Woolworths Foods CEO Zyda Rylands officially retires in August 2024 with Sam Ngumeni taking the lead effective July 2024... | |
The future of conversational chat channels in SA[Evan-Lee Courie] Orediretse Molebaloa, sales engineering chapter lead at Infobip, shares some insights into the future of conversational chat channels in South Africa... | |
#BizTrends2024: Navigating the evolving retailing landscape in SSA[Christele Chokossa] Africa is undergoing rapid transformation, shaped by distinct socio-economic dynamics across its regions. The shift in the retail landscape reflects the expansion of local operators... | |
Talking to chatbots sucks, but it doesn’t have to[Ryan Falkenberg] For years, industry mavens promised that they would fundamentally transform customer service. Unlike human agents, the thinking went, chatbots are available 24/7... | |
#BizTrends2024: The rise of the independent shopper[Andrea Ellens] Andrea Ellens takes a look at one of the major new trends driving shopper behaviour, globally and in South Africa... | |
WCafes are going cashless, not Woolworths supermarkets[Evan-Lee Courie] An image shared on social media recently led many to believe that Woolworths would no longer be accepting cash, which of course caused a social media storm... | |
#BizTrends2024: A closer look at SA's 2024 consumer brands and retail landscape[Suraya Hamdulay] South Africa's consumer brands and retail sector, which is shaped by a tapestry of diverse cultural influences and discerning consumer tastes, is gearing up for an exciting journey in 2024... | |
Revolutionising retail store planning in SA’s clothing industry[Craig Schwabe] Annually, retailers in the clothing industry set themselves targets to expand their store networks. Most brands have stores located across the nine provinces within the metropolitan and larger urban centres... | |
#BizTrends2024: 2024 shopper marketing – how can we win?[Carla Gontier] Fundamental to what’s important to every marketer around the globe now is that everyone is stretched and people are cutting back... | |
Unlocking SA's township economy: the power of consumer insights[Craig Schwabe] South African townships represent a unique blend of challenges and opportunities, with a rich history and potential for economic growth. | |
UPDATED: #BlackFriday: SA retail brands reveal plans for 2023[Evan-Lee Courie] With everything from the price of petrol to the cost of food and electricity going up, Black Friday couldn't have come any sooner... | |
Makro repositions brand to get consumers in the #MakroMood[Evan-Lee Courie] Over the last 52 years, Makro has evolved from a big box store to one of South Africa's largest retailers, offering consumers a wide range of products all under one roof and this year it takes the next step in its brand evolution... | |
Enough Beauty Health is revolutionising the beauty industryFounder of ENOUGH Ginette Blackbeard | |
3 things virtual agents can tell you about your business[Ryan Falkenberg] If you're a CEO or even a high-ranking executive, you're probably confident you know everything (or almost everything) about your business. But there's a good chance you're missing out on vital information... |