Crm | Bizcommunity

Crm | Bizcommunity

News

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

CRM, CX, UX

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

Issued by Telviva 1 hour

AI is optimising for ad fraud… because you told it to

Artificial Intelligence

AI is optimising for ad fraud… because you told it to

JG Bezuidenhout, Issued by Offernet 26 Aug 2026

How to choose the right agency: A guide for founders

Partnerships

How to choose the right agency: A guide for founders

Issued by Civitas 26 Aug 2026

Secure, agile RewardWorx platform meets growing demand for enterprise incentive programmes

Marketing

Secure, agile RewardWorx platform meets growing demand for enterprise incentive programmes

Issued by Caxton Media 25 Aug 2026

How self-hosted n8n VPS hosting helps businesses automate easier

Cloud

How self-hosted n8n VPS hosting helps businesses automate easier

Issued by Domains.co.za 20 Aug 2026

Africa does not need WhatsApp adoption. Brands need a stronger relationship strategy

Marketing

Africa does not need WhatsApp adoption. Brands need a stronger relationship strategy

Megan du Toit, Issued by Dentsu 18 Aug 2026

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Women's Month

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Issued by Game Plan Consulting 17 Aug 2026

In a first, the Best Digital agency Award at Bookmarks was shared between two agencies: Accenture Song (pictured) and Ogilvy (Image: @Bizcommunity)

IAB Bookmarks Awards

#Bookmarks2026 | It's a first! Best Digital Agency awarded to two agencies

14 Aug 2026

Why communications has become the next growth opportunity for resellers and ISPs

Telecoms & Networks

Why communications has become the next growth opportunity for resellers and ISPs

Issued by Voys 12 Aug 2026

PR & Communications

Watch the webinar: Solving the CRM-communications gap to redefine customer engagement

Issued by Telviva 21 May 2026

Zoho posts 34% SA revenue growth, debuts Zoho POS for local retailers

Software

Zoho posts 34% SA revenue growth, debuts Zoho POS for local retailers

Imran Salie 11 Aug 2026

Meet Sebastian Krogh: Helping brands turn data into better decisions

Marketing

Meet Sebastian Krogh: Helping brands turn data into better decisions

Issued by Vicinity Media 30 Jul 2026

Profitable growth has a measurement problem

Marketing

Profitable growth has a measurement problem

Issued by Incubeta 29 Jul 2026

South African-built Dooable gives SMEs one workspace for projects, support and clients

Software

South African-built Dooable gives SMEs one workspace for projects, support and clients

Issued by Zanetti AI Institute 23 Jul 2026

Beyond data: Why growth is still human-led

Digital

Beyond data: Why growth is still human-led

Tafadzwa Penny, Issued by Machine_ 23 Jul 2026

IT: A potentially dangerous blind spot in SA advertising

Digital

IT: A potentially dangerous blind spot in SA advertising

Warren Lawrence 23 Jul 2026

The Interactive Advertising Bureau South Africa (IAB SA) has announced the finalists for the 2026 Bookmark Awards (Image supplied)

Digital

#Bookmarks2026 | All the IAB South Africa 2026 Bookmark Awards finalists

17 Jul 2026

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 16 Jul 2026

Why more South African businesses are moving beyond traditional landlines

Telecoms & Networks

Why more South African businesses are moving beyond traditional landlines

Issued by Voys 15 Jul 2026

Source: Pexels.

Property

Good news for agents: One AI system brings compliance and sales together

7 Jul 2026

(Image source: © 123rf )

CRM, CX, UX

Accelerated enterprise demand leads WPP’s AI-driven transformation unit

2 Jul 2026

What Codegarden 2026 reveals about the future of content, AI and digital experience

Internet

What Codegarden 2026 reveals about the future of content, AI and digital experience

Issued by Bluegrass Digital 1 Jul 2026

Why ChatGPT ads could become the most important advertising channel since Google

Advertising

Why ChatGPT ads could become the most important advertising channel since Google

Issued by PRNews OU 30 Jun 2026

What SA Brands should look for when searching for the best web design company

Marketing

What SA Brands should look for when searching for the best web design company

Issued by Woww 9 Feb 2026

CA&S Group advances digital commerce strategy with investment in TDMC

Media

CA&S Group advances digital commerce strategy with investment in TDMC

Issued by TDMC 18 Jun 2026

Marketing

The platform your media plan is ignoring is already shaping what AI says about your brand

Musa Kalenga, Issued by Brave Group 18 Jun 2026

B2B marketing in the age of dark social: Tracking and leveraging the influence you can’t see

Marketing

B2B marketing in the age of dark social: Tracking and leveraging the influence you can’t see

Issued by We Do Digital 10 Jun 2026

SA is no longer an emerging loyalty market, it is a mature one

CRM

SA is no longer an emerging loyalty market, it is a mature one

Len Lubbe 9 Jun 2026

The era of marketing opinion is ending. Revenue science comes next

Marketing

The era of marketing opinion is ending. Revenue science comes next

JG Bezuidenhout, Issued by Offernet 8 Jun 2026

Busting the 9 AI myths that are holding ad agencies back

Artificial Intelligence

Busting the 9 AI myths that are holding ad agencies back

Mathabatha Sexwale, Issued by Brave Group 25 May 2026

Celerity to showcase the future of business messaging at London Tech Week 2026

Digital

Celerity to showcase the future of business messaging at London Tech Week 2026

Issued by Celerity.chat 18 May 2026

The growing role of data and AI in media buying

Digital

The growing role of data and AI in media buying

Issued by TDMC 18 May 2026

AI visibility and AEO for B2B businesses

Artificial Intelligence

AI visibility and AEO for B2B businesses

Luke Marthinusen, Issued by MO Agency 14 May 2026

Scopen has just finished a new wave of the Agency Scope Study in China and found that the Chinese market is structurally organised around multi-partner ecosystems. Pictured: Zhujiang River and modern building of the financial district at night in Guangzhou, China. (Image source: © 123rf )

Marketing & Media

Agency Scope China 2025/26 | A multi-partner ecosystem with no single lead agency

12 May 2026

Natalie van der Merwe, head of division at Vox, gives insight into how SMEs don’t need a full overhaul to compete, they just need a smarter, step-by-step approach to omnichannel. (Image supplied)

Community

5 ways SMEs can close the omnichannel gap

Natalie Van der Merwe 8 May 2026

AI reshapes tourism visibility: Industry urged to integrate systems

Tourism

AI reshapes tourism visibility: Industry urged to integrate systems

Robin Fredericks 21 Apr 2026

Software

Is SaaS dead? Not in South Africa, or anywhere else

Issued by Times 3 Technologies 20 Apr 2026

CRM, CX, UX

SA's leading HubSpot partner, MO Agency ranks 16th globally for HubSpot sold and implemented

Luke Marthinusen, Issued by MO Agency 23 Apr 2026

MO Agency launches Answer Engine Optimisation as AI reshapes how businesses get found

Artificial Intelligence

MO Agency launches Answer Engine Optimisation as AI reshapes how businesses get found

Luke Marthinusen, Issued by MO Agency 24 Apr 2026

Communication integration and automation

CRM, CX, UX

Communication integration and automation

Issued by Celerity.chat 14 Apr 2026

Africa is not just chatting; it is closing deals

Digital

Africa is not just chatting; it is closing deals

Megan du Toit, Issued by Dentsu 26 Mar 2026

South African businesses have a hidden advantage in the global AI race

Software

South African businesses have a hidden advantage in the global AI race

Issued by Lambie AI 25 Mar 2026

Lorraine Landon is the head of advertising solutions for Google in sub-Saharan Africa. Source: Supplied.

Marketing

Google’s Lorraine Landon: 3 growth blockers holding back ROI in Africa

Lorraine Landon 17 Mar 2026

CMOs drowning in data, starved for decisions

Marketing

CMOs drowning in data, starved for decisions

Max Flajsner, Issued by Incubeta 5 Mar 2026

Behind the campaign: Reframing fairness in ride-hailing: The inDrive success story

Marketing

Behind the campaign: Reframing fairness in ride-hailing: The inDrive success story

Issued by inDrive 23 Feb 2026

Bonita Christie, business unit director, Publicis Commerce Experiential, says for brands, Q1 is the most strategically valuable quarter of the year (Image source: © 123rf )

Marketing

Exclusive | Experiential marketing: The key to the golden quarter

Bonita Christie 17 Feb 2026

No shows’ and what it’s costing your business

Digital

No shows’ and what it’s costing your business

Issued by Celerity.chat 16 Feb 2026

Cape Union Mart and Offernet turn real-time weather into revenue

Advertising

Cape Union Mart and Offernet turn real-time weather into revenue

Issued by Offernet 26 Feb 2026