New APO Group CEO, Lionel Reina, told Bizcommunity.Africa that the continent's major asset is its young and dynamic population, who believe they can affect change and be conducive to Africa's development and success.
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When Marian Salzman, one of the world's top trendspotters, invited me to discuss all things social marketing trend-related over coffee at the end of 2018, I jumped at the chance. This is the first of three overviews of our talking points.
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CX is everything. Businesses boom because they offer awesome differentiated customer experience, online and offline. The big trends in 2019 will follow this rule.
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