AI tools | Bizcommunity

AI tools | Bizcommunity

News

Professional customer service in the age of AI: Why humans remain the anchor

Artificial Intelligence

Professional customer service in the age of AI: Why humans remain the anchor

Dr Mariette Frazer, Issued by University of Johannesburg - Marketing Management 1 day

Inclusive CX is South Africa’s untapped growth opportunity

CRM, CX, UX

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Issued by Helm 1 day

Higher Education

AI in the classroom is hard to detect – time to bring back oral tests

Shahper Richter and Patrick Dodd 2 days

Media

How African brands can fight misinformation

Sarah Gooding 2 days

Africa leads global hotel AI adoption, but data silos pose a challenge

Hospitality

Africa leads global hotel AI adoption, but data silos pose a challenge

3 days

When workplace AI harms employees, who’s to blame?

4th Industrial Revolution

When workplace AI harms employees, who’s to blame?

Nadeem Mahomed, Safee-Naaz Siddiqi, Dylan Greenstone 22 Oct 2025

Image source: DC Studio from

Higher Education

Universities can turn AI from a threat to an opportunity by teaching critical thinking

Anitia Lubbe 22 Oct 2025

Legislation & Regulation

The vital role of AI governance in shaping sustainable ESG practices

Prineil Padayachy, Sinalo Matubatuba, and Ilhaam Fredericks 22 Oct 2025

Source: © 123rf Warc Media’s latest Platform Insights by WARC Media provides comprehensive data-driven intelligence on LinkedIn’s advertising landscape

Research

LinkedIn's advertising bigger than other mid-size social platforms

21 Oct 2025

Fast tracking youth development in digital marketing requires industry action

Education

Fast tracking youth development in digital marketing requires industry action

Issued by Incubeta 16 Oct 2025

Marketing

Why more companies are having marketing report to finance

Emma Montocchio 15 Oct 2025

WPP and Google strengthen alliance with $400m AI-centric partnership

Advertising

WPP and Google strengthen alliance with $400m AI-centric partnership

15 Oct 2025

Africa emerges as most fraud-exposed region globally, new Sumsub study reveals

Cybersecurity

Africa emerges as most fraud-exposed region globally, new Sumsub study reveals

Issued by Tishala Communications 14 Oct 2025

AutoTrader to usher in a new era of artificial intelligence tools

Dealers

AutoTrader to usher in a new era of artificial intelligence tools

Issued by AutoTrader 10 Oct 2025

AI is reshaping the retail industry one code at a time

Technology

AI is reshaping the retail industry one code at a time

Niel Coetzee 9 Oct 2025

Why South African brands need to take GEO seriously

Digital

Why South African brands need to take GEO seriously

Shaune Jordaan, Issued by Hoorah Digital 9 Oct 2025

Google makes advanced AI tools free for SA university students

4th Industrial Revolution

Google makes advanced AI tools free for SA university students

8 Oct 2025

AAA and TBWA deliver training in Ghana. Source:

Advertising

AI meets African creativity: AAA and TBWA deliver training in Ghana

7 Oct 2025

Image credit: on

Public Health

Vaccines and motherhood: Are AI-generated health messages working in Kenya and Nigeria?

Yewande O. Addie 8 Oct 2025

Advertising

Warc report: 80% of strategists say strategy is undervalued but in demand

6 Oct 2025

Bluegrass Digital welcomes AI-powered developer tools with Umbraco MCP server

Artificial Intelligence

Bluegrass Digital welcomes AI-powered developer tools with Umbraco MCP server

Issued by Bluegrass Digital 6 Oct 2025

Dr Gillian Hammah at the Nedbank IMC Conference 2025.

IMC Conference

#NedbankIMC2025 | Dr Gillian Hammah's 7 steps to integrating AI in your business

Karabo Ledwaba 6 Oct 2025

Education

Adapting AI to tackle education inequality in Africa

Niall McNulty 2 Oct 2025

Local online retailers see profits soar as consumer trust grows

E-commerce

Local online retailers see profits soar as consumer trust grows

1 Oct 2025

Remuneration & Payroll

Transforming HR with AI: Streamlining reward and performance management

30 Sep 2025

#RAPT BizTrendsTV | Nicole Adriaans: The future workplace

BizTrendsTV

#RAPT BizTrendsTV | Nicole Adriaans: The future workplace

Danette Breitenbach 30 Sep 2025

Artificial Intelligence

Navigating the AI Paradox: Benefits and risks in modern life

26 Sep 2025

Human8 named finalist in three global research awards

Research

Human8 named finalist in three global research awards

Issued by Human8 26 Sep 2025

SA AI startups win Meta, Data Science Africa’s Llama Impact Grant

4th Industrial Revolution

SA AI startups win Meta, Data Science Africa’s Llama Impact Grant

25 Sep 2025

From heritage to humanity: Can Africa lead the inclusive innovation era?

Marketing

From heritage to humanity: Can Africa lead the inclusive innovation era?

Issued by icandi CQ 25 Sep 2025

The Future Shopper 2025: VML reveals key trends shaping e-commerce

Trends

The Future Shopper 2025: VML reveals key trends shaping e-commerce

19 Sep 2025

Advertising

Hostile ad complaints, powered by AI, test the ARB

Serenta Lotz 16 Sep 2025

Image source: Getty Images

Primary & Secondary Education

Exams 2025: How to use AI as a study aid

15 Sep 2025

Promptathons: Catalysing AI Adoption and Innovation in the Enterprise

Education

Promptathons: Catalysing AI Adoption and Innovation in the Enterprise

Issued by Shaper 8 Jul 2025

77% surge in demand for AI skills in South Africa in just 12 months

Trends

77% surge in demand for AI skills in South Africa in just 12 months

Issued by Pnet 12 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

CRM, CX, UX

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

How AI is taking e-commerce places in South Africa

E-commerce

How AI is taking e-commerce places in South Africa

Issued by TDMC 10 Sep 2025

Dynamic SA hospitality group launches new HR Intern Programme

Hospitality

Dynamic SA hospitality group launches new HR Intern Programme

Issued by ANEW Hotels & Resorts 9 Sep 2025

The new Toyota Starlet campaign blends traditional craft with generative AI elements for an out-of-this-world adventure (Image supplied)

Advertising

#BehindtheCampaign: Toyota Starlet campaign blends tradition and tech

9 Sep 2025

Unlocking supply chain finance with Old Mutual SMEgo and JSE private placements

Financial Services

Unlocking supply chain finance with Old Mutual SMEgo and JSE private placements

Issued by The Noise Factory 9 Sep 2025

Techsys Digital wins double at The Mark Awards 2025 for Innovation

Digital

Techsys Digital wins double at The Mark Awards 2025 for Innovation

Issued by Techsys Digital 5 Sep 2025

Kagiso Trust's Sizakele Mphatsoe

Education

Kagiso Trust conference to tackle ethical leadership in education

4 Sep 2025

AI's efficiency in meetings: a double-edged sword for SMEs?

Entrepreneurship

AI's efficiency in meetings: a double-edged sword for SMEs?

Yudhvir Seetharam 3 Sep 2025

From Google to TikTok: The rise of generative engine optimisation

Artificial Intelligence

From Google to TikTok: The rise of generative engine optimisation

3 Sep 2025

Image source: Jakub Jirsak –

Law Practice

5 questions every in-house counsel should ask before implementing AI

Melissa Steele 27 Aug 2025

Image credit: Katie Huber-Rhoades on Dupe Photos

Medtech

How AI, wearable tech and data are transforming health decisions

Justin Beswick 27 Aug 2025

Rogerwilco launches echo: AI search that lets brands own their answers

Artificial Intelligence

Rogerwilco launches echo: AI search that lets brands own their answers

Issued by Rogerwilco 27 Aug 2025

Public Relations | AI and human touch: Learn to leverage both

PR & Communications

Public Relations | AI and human touch: Learn to leverage both

Aphiwe Faku 26 Aug 2025

Microsoft hack raises concerns over AI chat data risks for businesses

Cybersecurity

Microsoft hack raises concerns over AI chat data risks for businesses

Richard Ford 25 Aug 2025

AI adoption surges among South Africa’s SMBs

4th Industrial Revolution

AI adoption surges among South Africa’s SMBs

Werner Joubert 25 Aug 2025