Customer support | Bizcommunity

Customer support | Bizcommunity

News

Data poisoning in AI models: The quiet threat businesses can’t ignore

Cybersecurity

Data poisoning in AI models: The quiet threat businesses can’t ignore

Issued by Domains.co.za 1 day

SA fintech Bridgement raises R330m as banks back AI-powered business lending

Fintech

SA fintech Bridgement raises R330m as banks back AI-powered business lending

Issued by Bridgement 7 Jul 2026

AI could do for SMMEs what the internet never did

SMEs

AI could do for SMMEs what the internet never did

Martin Butler 22 Jun 2026

Emirates launches travel insurance with conflict-related cover

Travel

Emirates launches travel insurance with conflict-related cover

19 Jun 2026

Artificial Intelligence

More than chatbots: why business AI agents are Big Tech’s next product battleground

Guy Bate 19 Jun 2026

Pnet Job Market Trends Report for June 2026: Jobs for a new generation

Youth Employment

Pnet Job Market Trends Report for June 2026: Jobs for a new generation

Issued by Pnet 15 Jun 2026

Built to be smarter: What it means for your business to be AI-ready

Software

Built to be smarter: What it means for your business to be AI-ready

Werner Joubert, Issued by ASUS 12 Jun 2026

South Africa’s spam-call era is over and call centres must evolve or die

Direct Marketing

South Africa’s spam-call era is over and call centres must evolve or die

JG Bezuidenhout, Issued by Offernet 11 Jun 2026

Dealers

Inside iCaur: Chery’s new EV brand set for South Africa

21 Apr 2026

The entry-level roles that open career doors for graduates

Talent Acquisition

The entry-level roles that open career doors for graduates

Nolundi Matomane, Issued by Pnet 20 Apr 2026

Afrihost wins two 2026 MyBroadband Awards – Best ISP and Best Hosting Provider

Services

Afrihost wins two 2026 MyBroadband Awards – Best ISP and Best Hosting Provider

Issued by Broad Media 9 Apr 2026

Klipboard acquires Skynamo to unlock a new era of field sales

Technology

Klipboard acquires Skynamo to unlock a new era of field sales

17 Mar 2026

Supplied image: Chris Blair, CEO at 21st Century

Management & Leadership

Conscious unbossing and AI: Why mid-level leadership must be reimagined

Chris Blair 13 Mar 2026

Kero partners with Dotgo

Digital

Kero partners with Dotgo

Issued by Celerity.chat 4 Mar 2026

From TymeBank to GoTyme Bank: A bold new digital-first approach

Banking

From TymeBank to GoTyme Bank: A bold new digital-first approach

4 Feb 2026

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Image credit: Eskom

Energy

Eskom goes on the road with new Hub-on-Wheels customer service model

20 Jan 2026

Dr Chris Blair, Group Director at 21st Century

Trends

#BizTrends2026 | 21st Century's Dr Chris Blair: Navigating radical change in the working world

Chris Blair 15 Jan 2026

AI reshapes procurement and franchising, Cips tells industry briefing

4th Industrial Revolution

AI reshapes procurement and franchising, Cips tells industry briefing

15 Jan 2026

Modern digital entrepreneurship requires both business management and entrepreneurship skills (Image source: © 123rf )

How To Start Up

5 opportunities & challenges of modern digital entrepreneurship

30 Dec 2025

Accounting & Auditing

Functionality is a huge factor for accounting software platform buyers

Issued by Times 3 Technologies 25 Mar 2025

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

CRM, CX, UX

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

Michelle Geere, Issued by AdBot 21 Nov 2025

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Commercial & Industrial

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Issued by Pace Car Rental 10 Nov 2025

FNB retains title as South Africa’s Best Digital Bank in Human8’s SITEisfaction 2025 report

Marketing

FNB retains title as South Africa’s Best Digital Bank in Human8’s SITEisfaction 2025 report

Issued by Human8 7 Nov 2025

Remote jobs on the rise: Tracking the shift in 2025

Talent Acquisition

Remote jobs on the rise: Tracking the shift in 2025

Anja Bates, Issued by Pnet 23 Oct 2025

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

CRM, CX, UX

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Issued by Irvine Partners 2 Oct 2025

Ford expands safety recalls in South Africa

Maintenance

Ford expands safety recalls in South Africa

1 Sep 2025

AI adoption surges among South Africa’s SMBs

4th Industrial Revolution

AI adoption surges among South Africa’s SMBs

Werner Joubert 25 Aug 2025

Trust factor: How SA athleisure brands win Instagram commerce

Social Media

Trust factor: How SA athleisure brands win Instagram commerce

Ragesh Lalloo, Issued by University of Johannesburg - Marketing Management 19 Aug 2025

Airbus opens new support hub in Johannesburg

Aviation

Airbus opens new support hub in Johannesburg

24 Jul 2025

Hackers target British retail giants, raising cybersecurity alarms globally

Technology

Hackers target British retail giants, raising cybersecurity alarms globally

10 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Source: Supplied.

Markets & Investment

Why fractional investing is Africa’s gateway to global wealth creation

11 Jul 2025

Win the e-commerce race with convenience

E-commerce

Win the e-commerce race with convenience

Gregory Saffy 1 Jul 2025

How HostAfrica helps businesses expand into Africa with in-country hosting and servers

Telecoms & Networks

How HostAfrica helps businesses expand into Africa with in-country hosting and servers

Issued by HOSTAFRICA 13 Jun 2025

An online travel company just collapsed. Here’s how to avoid being left stranded by an online deal

Travel

An online travel company just collapsed. Here’s how to avoid being left stranded by an online deal

Madalyn Scerri and Anita Manfreda 28 May 2025

The logistics of Mother’s Day deliveries

E-commerce

The logistics of Mother’s Day deliveries

9 May 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Trade Shield secures R15m in funding from FNB's Vumela Fund

Funding

Trade Shield secures R15m in funding from FNB's Vumela Fund

Issued by Edge Growth 24 Mar 2025

Ride-hailing safety: a collaborative effort needed to build a secure future

Transport

Ride-hailing safety: a collaborative effort needed to build a secure future

Lerato Motsoeneng 24 Mar 2025

Image source: Mikhail Nilov from

Employment Equity

Vision for inclusion: Overcoming employment challenges for the visually impaired

Devan Moonsamy 4 Mar 2025

Local entrepreneur Courtne Marland takes Lyra AI sales solution global

Services

Local entrepreneur Courtne Marland takes Lyra AI sales solution global

12 Feb 2025

Marketing

Retail becomes a data powerhouse as it turns into a dominant ad platform

Kevin Gray 5 Feb 2025

Can AI agents improve customer experience in tech support?

Technology

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Africa’s entertainment and media industry expected to outpace global growth in the next five years, driven by internet advertising and streaming services says PwC’s newly launched Africa Entertainment and Media Outlook 2024–2028 report

Media

Africa’s entertainment and media industry: A positive story of resilience and expansion

28 Jan 2025

Scammers take advantage of the desperate need to access cash

Legislation & Regulation

Scammers take advantage of the desperate need to access cash

Issued by Bullion PR & Communication 23 Jan 2025

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Trends

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Kirby Gordon 21 Jan 2025

HostAfrica completes acquisition of GO54, becoming Nigeria’s leading hosting provider

Internet

HostAfrica completes acquisition of GO54, becoming Nigeria’s leading hosting provider

Issued by HOSTAFRICA 16 Jan 2025