Client Director (Retail Media)

Who are we?

We are a full-service, integrated communications agency backed by a global commerce group. We deliver strategic, creative, media, digital, and retail media solutions that drive brand and business growth. With a strong focus on retail, we work in a fast-paced environment and pride ourselves on being collaborative, accountable, and agile.

Who are we looking for?

We’re on the hunt for a seasoned client director/business director with solid experience in leading large-scale retail accounts and a proven ability to work across multiple channels — including traditional, digital, and particularly retail media. You’ll need to be a strategic thinker, commercially sharp, and a natural team leader who can inspire both clients and internal teams. Someone who’s hands-on, solutions-driven, and thrives in a dynamic, high-volume environment.

What will you do?

• Lead the client relationship at a senior level, ensuring strategic alignment and consistent delivery across all work.
• Oversee the development and execution of integrated marketing campaigns, with particular emphasis on retail media strategy and execution.
• Guide and collaborate with internal departments (strategy, creative, media, digital, production) to ensure seamless delivery.
• Drive business growth through client development, identifying new opportunities within the account.
• Be the custodian of timelines, budgets, and overall campaign effectiveness.
• Lead and mentor a client service team, fostering a culture of accountability, collaboration, and high performance.

What do you need?

• 8–10+ years’ experience in client service within an agency environment, with at least 3 years at a senior leadership level.
• Demonstrated experience managing large retail clients and retail media campaigns.
• Solid understanding of the full marketing mix – ATL, BTL, digital, media, in-store, and shopper marketing.
• Strong financial acumen, including budget management and forecasting.
• Excellent communication and presentation skills – both internally and externally.
• A natural leader with a collaborative approach and strong attention to detail.
• Resilience, adaptability, and the ability to remain solution-focused under pressure.

• Data
• Media
• Technology
• Client service
• Leadership
• Retail
• Digital